Satisfaction Guarantee
At MyMediumChat, we believe every reading should leave you feeling clearer, lighter, and more connected to your path. If that is not your experience, we will make it right.
Reading Guarantee
If your live chat reading does not meet your expectations within the first 5 minutes, you may end the session and we will refund those credits in full.
Credit Flexibility
Unused credits from a pack purchase are refundable within 14 days, no questions asked. Used credits are not refundable, but we are happy to review special cases.
Advisor Quality
Every advisor on our platform is hand-picked, interviewed, and continuously reviewed. If an advisor does not meet our standards, they are removed immediately.
How it works
- Contact our support team via live chat or email within 48 hours of your reading or purchase.
- Share a brief description of why the session or product did not meet your expectations.
- Our team reviews your case and responds within 24 hours with a resolution — refund, re-credit, or a free replacement reading.
We reserve the right to decline requests that appear fraudulent or abusive, but we approach every case with empathy and fairness.