Help Center

Customer Service

We are here to help you with every step of your journey. Whether you have a question about your account, a reading, or a payment — our support team is ready.

Live Chat Support

Chat directly with our support team during business hours. For the fastest response, use the live chat option in your account dashboard.

Available: Mon – Fri, 9:00 – 18:00 CET

Email Support

For detailed questions or account-related issues, send us an email. We aim to respond within 24 hours on business days.

Payments & Refunds

Questions about a charge, credit pack, or refund? Our billing team handles all payment inquiries with care and discretion.

Reading Help

Not sure how to interpret a tarot spread, rune reading, or numerology report? Our guides section walks you through every tool on the platform.

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Response Times

Live Chat

Typically under 5 minutes during open hours.

Email

Within 24 hours on business days.

Billing

Within 48 hours, often faster.